Privacy Policy

1. Introduction

Welcome to Tufaha Resort ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tufaharesort.com and use our booking services.

2. Information We Collect

When you make a booking through our website, we collect the following personal information:

• Contact Information: Full name, email address, phone number (including country code)
• Booking Details: Arrival and departure dates, room type selection, number of adults and children, meal plan preference
• Residency Information: Resident status (resident/non-resident), currency preference
• Payment Information: When processing payments, we collect payment details through our secure payment processor (PesaPal). We do not store full credit card information on our servers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm your reservation
• To communicate with you about your booking
• To provide customer support
• To process payments for your stay
• To improve our services and website functionality
• To improve advertise our services
• To comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• All data is stored on secure servers with restricted access
• Payment transactions are encrypted using SSL technology
• We retain your booking information for as long as necessary to fulfill the purposes outlined in this policy or as required by law

5. Data Sharing and Disclosure

We may share your information with:

• Our staff members who need the information to process your booking
• Payment processors (PesaPal) to complete transactions
• Government authorities when required by law

We do not sell or rent your personal information to third parties.

6. International Data Transfers

As we operate in Kenya, your data will be processed and stored in Kenya. By using our services, you consent to this transfer, storage, and processing.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at stay@tufaharesort.com.

8. Cookies and Tracking Technologies

Our website uses cookies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental consent.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the effective date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Tufaha Resort
Email: stay@tufaharesort.com
Phone: +254 712 333 351
Address: Nanyuki, Kenya